Frequently Asked Questions

Everything you need to know about your CC Shoes experience.

How do I determine the right shoe size?

We provide a detailed size guide on every product page. Since sizing can vary between brands, we recommend measuring your foot from heel to toe and comparing it to our CM/Inches chart for the most accurate fit.

What is your return policy?

We offer a 30-day return policy for all unworn shoes in their original packaging. Simply visit our returns portal to start a request and receive a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

Are CC Shoes made from genuine leather?

We use a variety of high-quality materials, including premium Italian leather, suede, and eco-friendly vegan alternatives. Please check the 'Materials' section on the specific product page for details.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.